This Guest paper was submitted for publication and is copyright to Lauren Winans  2022.

Published here June 2022.

Editor's Note | Introduction | The Evolution of HR 
Defining People Operations | Employees as Customers 
The Success of People Ops | Required Skills and Qualifications of PO Staff

The Success of People Ops

When HR departments become "People Operations," they often see positive results. When employees feel valued and listened to, their work performance is greatly improved. In project management, the necessity of critical staff staying on for the project's duration, no matter the project's size, should be at the forefront of company goals. People Ops makes this goal attainable, and projects more successful, as a result.

In today's constantly-fluctuating working world, HR departments are being tasked with creating more agile and fluid organizations. They need to support the business in new ways that can directly tie into overall success for the company or project. HR departments are also driving the employee experience, and their choice of approach could make or break that experience.

The HR role is rapidly shifting and expanding. These teams should not only view themselves and operate as a strategic partner, but also serve as a bridge between employees and the organization as a whole.

Employees as Customers  Employees as Customers

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