This Guest paper was submitted for publication and is copyright to Lauren Winans  2022.

Published here June 2022.

Editor's Note | Introduction | The Evolution of HR 
Defining People Operations | Employees as Customers 
The Success of People Ops | Required Skills and Qualifications of PO Staff

Employees as Customers

Amid talk of record-high resignations and a changing view of work, HR leaders are reframing their view of the people they hire. In this novel People Ops approach, HR professionals view employees as their "customers," not just a company resource. Companies want to attract talented workers who are dedicated to upholding a positive company culture, and who give their all towards inspiring and instilling feelings of pride in their work.

According to a 2021 Project Management Report, 34% of project management personnel are considering leaving their jobs. When asked why they would leave a project management position, people have a variety of answers. Aside from running out of projects, or more exciting projects elsewhere, project managers cite discontent, disillusionment, lack of career advancement, and overall dissatisfaction with company culture. This overwhelming movement within the project management field makes a People Ops approach to HR even more important. When companies recognize and thoughtfully address why people leave, they stand to improve their retention exponentially.

Defining People Operations  Defining People Operations

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