What We Liked
Having made his position clear on what project "success" looks like, George goes on through the series of segments listed above in which he divulges the various tools and techniques that he uses at each stage.
- The Johari Window
- Maslow's Hierarchy of Needs
- Myer's Briggs Type Indicator (MBTI)
- Triarchic Theory of Intelligence
- David Kolb's Learning Styles
Know Your Stakeholders
- Brainstorming method
- Plotting Stakeholders: Top down approach to importance
- Plotting Stakeholders: Inside Out according to the distance from the Project Team
- Stakeholder Registry: Public
- Stakeholder Registry: Confidential
- The Power/Interest grid
- The Power/Influence grid
- The Influence/Impact grid
- The Salience model: Based on Power/Urgency/Legitimacy
- The Stakeholder's Network
Plan Stakeholder Engagement
- The Stakeholder Engagement Assessment Matrix (SEAM)
- Defined Activities Plan
- The Salience Model: 3D plot
- The Salience Model: 2D table
- Stakeholders Engage Plan
- The Communication Model: Complex, All dimensions
- Effective Involvement
- Documentation: (Seven types)
- Dashboards: Status and Focus tables, Heat maps, and Performance Indices
Top 5 Tips for Effective Engagement
- Changes are good, unmanaged changes are bad!
- Set the Rules before you start the Game!
- Information is Power Use it!
- People don't hate change, they hate being changed!
You can see that George gives you a lot to chew on!
19. Ibid, pp13-17
20. Ibid, pp18-29
21. Ibid, pp30-43
22. Ibid, pp44-57
23. Ibid, pp58-69
24. Ibid, pp88