The Business Change Manager
The MSP guide introduces another role to manage the delivery of
the benefits, namely the "Business Change Manager". The
business change manager is responsible for the benefits management
process and for ensuring that the organization is ready to take
on the new capabilities delivered by the program of projects. S/he
must therefore ensure that the organization is able to realize the
benefits stemming from the new capabilities.
This creates a new program management structure as shown in Figure
Figure 9. MSP Program and project roles
From Figure 9, we can see that the program
sponsor has been renamed program director, with overall leadership
and ultimate accountability to the business for the program. However,
the MSP guide still recognizes the importance of the program being
sponsored by the most senior executives of the organization, or
group of organizations, who are committed to the program. The program
director leads the sponsoring group, and must ensure their endorsement
and underwriting of the business case for the program. S/he must
also ensure their commitment to supporting the changes introduced
by the program, and their utilization of the new capabilities delivered
by the program to ensure the required benefits are achieved.
The program manager is responsible for the day-to-day management
of the program, its risks, issues, conflicts, priorities, communications,
and ensuring delivery of the new capabilities. The business change
manager is responsible for realizing the benefits through the integration
of the new capabilities into the business operations.
A more detailed list of the responsibilities of the program roles
can be found in chapter 3 of the MSP guide.
Ibid, Figure 4, p19