Tip #7: Message Packaging
- Remember that the medium is the message. If you're like most leaders, every minute of your day is more than spoken for, and you may tend to tell your team what they need to hear, regardless of the overarching circumstances. Despite your busy schedule, try always to keep in mind that the vehicle or venue you select to deliver your directive is just as important as the point you want to get across. Good news should be presented in an upbeat setting, and more serious subjects should be broached in a setting that's "strictly business."
For example, delivering a serious concern about a failing project would be an inappropriate announcement to make at an awards event. Knowing how to say the right thing at the right time will lend your messages credibility and significance."
Yes, sure, there will always be some people who will require the ton-of-bricks approach when it comes to giving and receiving appropriate communication. But if you're open about the level of succinctness that you want and model those behaviors yourself, you'll find that most of your team will get on board quickly.
And chances are they'll also be grateful that you've cut out all the background noise - and saved them a ton of time.