The book is organized as follows:
Chapter One provides background on the history of Total Quality Management (TQM) and an introduction to the general principles and concepts of TQM and a statement of the problem in Africa. Also discussed in this chapter are the justification, scope, methodology and limitations of the study.
Chapter Two deals with the concept of TQM, the philosophers or gurus such as Edward Deming, Joseph Juran and Philip Crosby. The chapter also talks about TQM culture, its basic principles, process techniques and tools, management teams, Quality organizational structures and Quality Improvement process. The chapter also dwells on TQM organizational structure, various teams, panels and their roles and compares traditional and Total Quality Management.
Chapter Three discusses the Total Quality Management Process Improvement techniques such as the Process Flowchart, and various statistical and management tools.
Chapter Four focuses on the Quality organizational Structure as a cardinal instrument in the successful implementation of a management process. Various departments and divisions of the structure and their roles are discussed. It also relates Total Quality Management with the International Organization for Standardization (ISO) series of standards and the need for a paradigm shift.
Chapter Five deals with the status of healthcare and human resources crisis in the African continent.
Chapter Six analyzes and evaluates various programs in place in African countries dealing with quality assurance and improvement such as Advance Africa, the Quality Assurance Project (QAP), the John Hopkins University Program in Africa (JHPIEGO), The Council of Health Service Accreditation of Southern Africa (COHSASA), The Population Council, The Center for African Family Services (CAFS), the African Medical and Research Foundation (AMREF), and the activities of the World Health Organization (WHO) in Africa, the World bank, the African Networks for Health Research and development, the African health Research Forum, the West African Doctors and Healthcare Professionals Network, the African Population and Health Research Center and the African Council for Sustainable Health Development.
Chapter Seven examines various healthcare systems around the world and elaborates on healthcare systems of some African countries such as South Africa, Nigeria, Cameroon, Ghana, Tanzania, Kenya, Ethiopia and Botswana. This chapter also analyses the design of an effective and efficient healthcare system.
Chapter Eight focuses on the implementation of the Total Quality Management concept in an organization, the development and implementation of a corporate strategic plan and the TQM training modalities and process.
4. Ibid, pp8-9