The Implications of Improving Performance
Why should we want to improve performance? Because the overall goal of project
management is not only to achieve successful results but to be seen to have done
so. This translates into stakeholder or "customer satisfaction".
Over the last two decades, there has been much study and discussion on the
contents of the project management process. Currently, the Project Management
Institute has identified ten major elements forming the Project Management Body
of Knowledge (PMBoK). These consist of four core objectives (or constraints):
the management functions of scope, quality, time, and cost; and four interactive
and adaptable management functions of risk, human resources, contract/procurement
and information/communications. In addition there are the elements ofÊ integration
and success, all of which can be managed.
This complex relationship can be conveniently illustrated as shown in Figure
1.
Figure 1: Project Management Integration — The Source of Success
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Technical
versus People Management
