Copyright to Andrew Sobel © 2012
Published here September 2012

Editor's Note | Introduction | Dealing with your Customers or Stakeholders 
Personal Predicaments | The End of the Road

Andrew Sobel is a graduate of Middlebury College and earned his MBA at Dartmouth's Tuck School. For 30 years, he has worked as a consultant to senior management and as an executive educator and coach. His clients have included Citigroup, Xerox, Bank of America, Hess, Cognizant, Ernst & Young, Booz Allen Hamilton, Towers Watson, and many others. His latest book: Power Questions: Build Relationships, Win New Business, and Influence Others (Wiley, February 2012, ISBN: 978-11181196-3-1) is available at bookstores nationwide and all major online booksellers. He can be reached at

Editor's Note

Andrew Sobel's advice is intended for anyone of us at any time. However, we think it is particularly germane for people working on projects. That's because every time you tackle a new project, you will likely have to deal with new people and the atmosphere will be charged with emotion. So perhaps these suggestions will help you through the hot spots. Note, however, that Andrew describes dealing with a "customer", whereas on a project, you may wish to think in terms of dealing with a "stakeholder".


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