Consider the medium
- Is it a face-to-face exchange
- If so, is it important to warrant a follow up
- And will you make a diary note to do that?
- Is it a telephone call
- If so, how will you keep a record?
- Will you follow it up with a confirming document?
- Is it a FAX
- If so, will it be legible?
- Is it an Email or instant memo
- If so, check carefully who is getting copies!
- Is it a diary entry, photograph, chart of diagram
- Treat them all the same way . . .