The medium

Consider the medium

• Is it a face-to-face exchange

  • If so, is it important to warrant a follow up
  • And will you make a diary note to do that?
• Is it a telephone call

  • If so, how will you keep a record?
  • Will you follow it up with a confirming document?
• Is it a FAX

  • If so, will it be legible?
• Is it an Email or instant memo

  • If so, check carefully who is getting copies!
• Is it a diary entry, photograph, chart of diagram

  • Treat them all the same way . . .

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