More on Quality Management


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Table of Contents

More on Quality Management

Deming's Charter - 1

Deming's Charter - 2

Deming's Charter - 3

Deming's Charter - 4

On Customer Expectations

Eliciting Customer Expectations

Customer's Judgment

The Leaderless Team of Four

The Ultimate Comparison

Parting Thoughts

Author: R. Max Wideman


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