Things to face up to
- Be clear on your message
- And keep it simple (donÉt "beat around the bushes")
- Have confidence, watch carefully and listen
- Your audience may be just as upset with you!
- What might your audience want out of this conversation?
- They may be thinking about their ends, not yours
- Indeed, are you the right person to hold the conversation in the first place?
- "How can we work together to resolve this situation?"