If not free, then how much?

• Quality seems to be "intangible"

• So, if it is not free, how do I measure the cost?

  • Quality can be measured as the sum of the costs of

    • Prevention
    • Detection, and
    • Non-conformance
  • Non-conformance may be divided into two headings

    (1) Reactive internal failure
    
    (2) External failure

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