Caution
Be careful how you ask the questions in Step 4
People aware of delays
- Will naturally be defensive
- And anxious to distribute the blame
Frame the questions
- So they are about the future - work still to do
- And not about the past - what went wrong
Remember, the project manager
- Has three primary responsibilities
- 1. Establish the objectives and scope of the project
- 2. Plan the work, and
- 3. Manage its execution to completion